For customer support teams
The fine print, answered.
Paste a customer’s question. Toser shows the rule from your Terms of Service and drafts the reply.
1 Free for 14 days, no card. Then €12 per agent per month. Works next to Zendesk, Intercom, Freshdesk, Gorgias, HubSpot, Front, Gmail and any other browser-based helpdesk.
Sits beside
- Zendesk
- Intercom
- Freshdesk
- Gorgias
- HubSpot
- Help Scout
- Front
- Gmail
01 · The problem
Nobody reads the terms. Your agents have to.
- 1.1
Agents guess.
Policies run to dozens of pages. Under pressure, people answer from memory, and refunds you didn’t owe become refunds you paid.
- 1.2
Easy questions get escalated.
“Can I cancel?” bounces to a team lead because nobody is sure which clause applies. The customer waits. So does everyone else.
- 1.3
New hires learn the hard way.
It takes weeks to absorb the fine print. Until then, every policy question is a small gamble with your brand.
02 · How it works
Three steps. No training.
Set it up once in the side panel. From then on, every agent answers like the person who wrote the policy.
-
1
Hand Toser your policies
Paste them, drop in a PDF, or import a page from your help center. Toser maps every numbered clause in seconds.
-
2
Ask from the side panel
Click the Toser icon and paste the customer’s message, or highlight it in the ticket, right-click, and choose “Ask Toser”.
-
3
Send a cited reply
Review it, tweak it, then insert it into the reply box with one click. Every quote has already been checked against your text.
03 · Live demo
Ask our own terms anything.
This demo answers from Toser’s own Terms of Service, Privacy Policy and DPA. Ask what one of our customers might ask and watch Toser find the clause.
04 · What’s included
Everything in the contract.
- 01Cited, every time
- Each reply names the clauses it relies on, so agents can show their work and customers can check it.
- 02Quotes checked word for word
- Toser compares every quote with your source text before you see it. If a quote isn’t really in your policy, it doesn’t make it into the answer.
- 03Knows when to say “let me check”
- When your policies don’t cover a question, Toser flags it for escalation and drafts a polite holding reply that promises nothing.
- 04Cite the clause, or just answer
- Replies can name the rule they rely on, or simply answer. Either way they start with the answer: no greetings, no filler, ready to paste mid-conversation.
- 05Any language in, same language out
- Replies come back in the customer’s language: Hola. Quotes stay in the language of your policy.
- 06One click into the reply box
- Insert straight into the ticket you’re working on, or copy. No tab-switching, no reformatting.
- 07Personal data stays out
- Card numbers, IBANs, emails and phone numbers are redacted before anything reaches the AI:
4242 4242 4242 4242[card] - 08See what your policies miss
- Insights show the questions customers ask that your terms don’t answer, and which clauses do the heavy lifting.
05 · For heads of support
Do the math.
Move the sliders to match your team. The receipt updates as you go.
Toser · monthly estimate
21 working days
- Policy tickets
- 2,520
- Agent hours saved
- 126 h
- Value of that time
- €3,780
- Toser, 12 seats
- −€144
Return26×
Estimate from your inputs. Not a quote.
06 · Security
Built for what’s in your inbox.
Support conversations are full of personal data. Toser is designed to see as little of it as possible.
Read the security overview →Redacted before AI
Cards, IBANs, emails and phone numbers are stripped from questions first.
Stored in the EU
Data and the API live on Google Cloud in europe-west1 (Belgium).
Never used for training
Answers are generated by Claude via Anthropic’s API, which doesn’t train on API data.
You set retention
Keep question logs for 7 to 365 days, or don’t store them at all.
07 · Pricing
One plan. Per agent.
€12per agent
per month
Billed monthly. Cancel anytime.
Start the 14-day free trialNo card needed for the trial · up to 10 seats
- Unlimited policy documents
- Cited, quote-checked answers
- Escalation detection
- Brand voice & answer style
- Replies in the customer’s language
- Insert into any helpdesk
- Insights & knowledge gaps
- PII redaction · EU data storage
50+ agents, a security review or a DPA to sign? Talk to us about Enterprise.
now accepting
Design partners
We’re working closely with a small group of support teams. Partners get three months free, a direct line to the people building Toser, and a real say in what we build next.
Apply as a design partner08 · Questions
The small print about the small print.
How accurate is it?
Toser only answers from the documents you give it, cites the clauses it used, and checks every quote against your text. When your policies don’t cover a question, it says so and suggests escalating instead of guessing.
Which helpdesks does it work with?
Any helpdesk that runs in Chrome, including Zendesk, Intercom, Freshdesk, Gorgias, HubSpot, Help Scout, Front, Gmail and more. Toser sits in the side panel next to the ticket, so there’s nothing to integrate.
What can I upload?
Terms of Service, refund, shipping, privacy and acceptable-use policies, SLAs, help-center articles, anything written down. Paste text, upload a PDF, TXT, Markdown or HTML file, or import a public URL.
Does it speak my customers’ language?
Yes. Replies come back in the language the customer wrote in, and quotes stay in the language of your policy so they can be verified.
Is our data safe?
Personal data is redacted from questions before AI processing, your data is stored in the EU, and it’s never used to train AI models. You decide how long question logs are kept. Details are on our security page.
How long does setup take?
Minutes. Install the extension, create your workspace in the side panel, paste or upload your policies, and invite your team by email.
What does it cost?
€12 per agent per month, or €10 billed yearly. Every feature is included. Larger teams can talk to us about volume pricing.
Can I try it first?
Yes. The first 14 days are free for up to 10 seats, with no card required.