Refund Policy

1.Trial and cancelling#

1.1Free trial. The 14-day trial needs no payment card and costs nothing, so there is nothing to refund.

1.2Cancelling. You can cancel at any time from Billing in the Toser side panel. Cancellation takes effect at the end of the current billing period, so your team keeps access until then, and you aren't charged for the next one.

2.When we refund#

2.1Charged in error. If you were charged twice, or the wrong amount, tell us and we'll put it right, including by refunding the difference.

2.2Other requests. We consider every other refund request case by case. We look at what happened, what the workspace used and when you asked.

2.3Unused time. Cancelling doesn't automatically refund the rest of a billing period you have already paid for.

3.How to ask#

3.1Contact us. Use our contact page and include the workspace name, the email address used at checkout, the invoice number from Paddle, and the reason for the request.

3.2Before a chargeback. Please contact us first. We can usually sort a billing problem out faster than a card dispute.

4.How refunds are paid#

4.1Paddle issues the refund. Paddle is the Merchant of Record for every order, so an approved refund is paid by Paddle to the original payment method. How long it takes to arrive depends on your bank or card provider.

4.2VAT. A refund includes the VAT charged on the refunded amount.

5.Related terms#

5.1Terms of Service. This policy sits alongside section 5 (Trial, plans and billing) of our Terms of Service.