For prop firms and crypto exchanges
Your rulebook, answered.
Traders ask whether a trade broke a rule and when they can get paid. Toser lets your agents answer from your firm’s own published rules, with the exact clause quoted.
Toser drafts each reply from your rules. Your agents review it before it’s sent.
01 · The problem
Traders read every rule. So should every answer.
- 1.1
“Is this a breach?”
Traders ask whether a trade broke the drawdown, news or hedging rules, often with an account on the line. An answer from memory, in either direction, costs trust.
- 1.2
“Can I get paid yet?”
Payout and withdrawal questions arrive all day: minimum days, payout cycles, limits, verification. Each one needs the exact rule, not a best guess.
- 1.3
“Which rule applies here?”
When nobody is sure which clause covers a case, agents escalate. Traders wait, team leads get buried, and simple questions take hours.
02 · What traders ask
Questions your rules already answer.
If the answer is in your published rules, Toser finds the clause and quotes it. If it isn’t, Toser says so and suggests a holding reply instead of guessing.
- News trading
“Can I hold a position through the CPI release?”
- Daily drawdown
“Does the daily drawdown count my open losses?”
- First payout
“How soon after I’m funded can I request my first payout?”
- KYC tiers
“Which verification tier do I need to withdraw more each day?”
- Withdrawal limits
“What’s the daily withdrawal limit for my account tier?”
- Fees
“Why was a fee taken from my withdrawal?”
03 · How it works
Three steps. No training.
Set it up once in the side panel. From then on, every agent answers like the person who wrote the rules.
-
1
Hand Toser your policies
Paste them, drop in a PDF, or import a page from your help center. Toser maps every numbered clause in seconds.
-
2
Ask from the side panel
Click the Toser icon and paste the customer’s message, or highlight it in the ticket, right-click, and choose “Ask Toser”.
-
3
Send a cited reply
Review it, tweak it, then insert it into the reply box with one click. Every quote has already been checked against your text.
04 · Live demo
Ask a sample rulebook anything.
These rules belong to Fictional Funding Co., a made-up prop firm we wrote for this demo. Ask what a trader might ask and watch Toser find the clause, or switch to Toser’s own terms.
now accepting
Design partners
We’re working closely with a small group of support teams, and we’d like trading firms among them. Partners get three months free, a direct line to the people building Toser, and a real say in what we build next.
Apply as a design partner